Política de envío
Shipping Policy
At ÉLEVÉ ZURICH, we carefully prepare every order to ensure your jewellery arrives protected and ready to enjoy.
1. Shipping Destinations
We currently ship exclusively to addresses within Switzerland. At this time, we do not offer international shipping.
2. Shipping Methods and Costs
We offer two shipping options:
Standard Shipping: Estimated delivery within 3–5 business days from dispatch. Cost: CHF 3.
Express Shipping: Estimated delivery within 1–2 business days from dispatch. Cost: CHF 5.
We offer free shipping on orders of CHF 35 or more, calculated on the value of the products after discounts have been applied.
You can select your preferred shipping method during checkout.
Shipping costs and the total order amount are displayed before you complete your purchase. Free shipping promotions, when available, will be applied according to the conditions specified in the offer.
3. Order Processing
We prepare and dispatch orders within 1–2 business days of order and payment confirmation.
If a product requires a different preparation time, this will be indicated on its product page before purchase.
4. Delivery Times
Shipping times begin once your order has been dispatched:
- Standard Shipping: 3–5 business days.
- Express Shipping: 1–2 business days.
The total estimated delivery time is the combined order processing time and shipping time for the selected delivery method.
For these timeframes, business days are Monday to Friday, excluding applicable public holidays.
Delivery times are estimates. Delays may occur during periods of high demand or due to shipping disruptions. If we become aware of an issue affecting your order, we will inform you.
5. Order Confirmation and Tracking
We will send you an email confirmation when your order has been dispatched.
If your selected shipping method includes tracking, you will also receive a tracking number or link to check the status of your shipment.
6. Delivery Address and Changes
Please ensure that your name, address, postal code and all other delivery details are correct before completing your purchase.
If you need to correct your address, please contact us as soon as possible at elevezurich@gmail.com, including your order number.
We will attempt to make the change before dispatch. Once the parcel has been shipped, any changes will depend on the options available through the shipping carrier.
7. Failed Deliveries and Uncollected Parcels
If the carrier is unable to deliver your order, please follow the instructions provided in the delivery or collection notice.
If the parcel is returned to us because of an incorrect address or failure to collect it, we will contact you to agree on how to proceed.
Where additional reshipping costs arise from circumstances attributable to the customer, we will communicate the amount and request your approval before reshipping the order.
If the issue is caused by an error on our part, we will cover the necessary costs to resolve it.
8. Delayed, Lost or Damaged Orders
If your order does not arrive within the estimated timeframe, is marked as delivered but has not been received, or arrives damaged, please contact us at elevezurich@gmail.com with your order number.
We will investigate the issue with the shipping carrier and inform you of the appropriate solution. Depending on the circumstances, we will arrange a replacement shipment or an applicable refund.
If the parcel or jewellery arrives damaged, please keep the packaging and, if possible, send us photographs to help us investigate. These requests do not limit any rights you may have under applicable law.
9. Returns
Return requirements, timeframes and costs are set out in our Returns and Refunds Policy, available in our online store.
Please contact us before returning an item to receive the relevant instructions.
10. Contact
For any questions about the shipping of your order, please contact us at:
elevezurich@gmail.com