Terms of service

Terms of Service and Conditions of Sale

Last updated: 8 October 2026

These terms govern the use of elevezurich.com and purchases made through the ÉLEVÉ ZURICH online store, operated via Shopify.

1. Seller Information

The owner and seller of the store is:

Maria Agustina Arrigo, operating under the brand name ÉLEVÉ ZURICH.

Address: Zwinggartenstrasse 51, 8600 Dübendorf, Switzerland

Email: elevezurich@gmail.com

Shopify provides the technology platform. The sales contract is entered into with the owner of ÉLEVÉ ZURICH.

2. Scope of Application

These terms apply to purchases made through our online store. We currently accept orders for delivery exclusively within Switzerland.

Before completing a purchase, customers must be able to review these terms and our Shipping Policy, Returns and Refunds Policy, and Privacy Policy.

To place an order, you must have the legal capacity to enter into a contract or have the necessary authorisation from your legal representative.

3. Products

The characteristics, materials, measurements and prices of our jewellery are specified on the relevant product pages.

Product photographs represent the items as accurately as possible. Lighting conditions and screen settings may cause minor differences in colour appearance. This does not limit your rights if the product received does not match its description or is defective.

Advertised properties, such as water resistance or material composition, apply only to products whose descriptions expressly state these properties.

4. Orders and Formation of the Contract

Before completing your order, you can review the products, quantities, addresses and total amount, and correct any errors.

By completing your purchase using the button that confirms your payment obligation, you place an order. The contract is concluded when we send you an order confirmation by email.

Please review your confirmation and contact us as soon as possible if you notice any errors.

If an item becomes unavailable after your order has been confirmed, we will inform you and agree on an alternative or a refund for the relevant amount. We will not substitute products without your consent.

5. Prices and Payments

Prices are displayed in Swiss francs (CHF) and include applicable taxes and mandatory charges.

Shipping costs, where applicable, are displayed separately before checkout. The total amount is shown during the checkout process.

We accept the payment methods available at checkout. Payments are processed through the relevant payment providers.

Discounts and promotions are subject to the conditions specified in each offer. Subsequent price changes do not affect orders that have already been confirmed.

If we identify a pricing error in a confirmed order, we will contact you to resolve the issue in accordance with applicable law. We will not charge any additional amount without your authorisation.

6. Shipping and Delivery

We deliver exclusively within Switzerland. Estimated delivery costs and timeframes are provided in our Shipping Policy and during checkout, as applicable.

You must provide a complete and accurate delivery address. If you need to change it, please contact us as soon as possible. Once an order has been dispatched, changes may no longer be possible.

If a parcel is returned because of an incorrect address or failure to collect it, we will contact you to agree on how to proceed. Any additional reshipping costs will be communicated before we request your acceptance.

If your order is delayed, lost or arrives damaged, please contact us so that we can address the issue. Shipping problems do not affect any rights you may have under applicable law.

7. Cancellations, Returns and Refunds

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been dispatched, we will attempt to stop its preparation and confirm the cancellation.

Once an order has been shipped, our Returns and Refunds Policy will apply.

We offer a 14-calendar-day period from receipt of the order to request a return due to a change of mind, subject to the conditions and exclusions set out in that policy.

This period is separate from any rights relating to defective or incorrect products.

8. Defects and Warranty

Please inspect your items upon receipt and notify us promptly of any defects or errors. If you discover a defect at a later date, please inform us promptly after discovering it.

For new items, the statutory limitation period for warranty claims is two years from delivery, in accordance with Swiss law.

Depending on the circumstances, available remedies may include a replacement, a price reduction or cancellation of the purchase with a refund, as applicable.

Normal wear and tear and damage caused by improper use do not, in themselves, constitute product defects. This does not limit our responsibility if an item fails to have the characteristics expressly promised in its description.

9. Jewellery Care

Please follow the care instructions provided for each product.

To preserve the finish of your jewellery, we recommend avoiding impacts, excessive friction and direct contact with harsh chemicals, and storing your items appropriately.

These recommendations do not replace or reduce the properties expressly advertised in the description of each piece of jewellery.

10. Website Use and Intellectual Property

You may not use the website for fraudulent activities, deliberately submit false information or attempt to gain unauthorised access to our systems or data.

Photographs, texts, designs and other content belong to ÉLEVÉ ZURICH or their respective rights holders. Reproduction or commercial use requires prior authorisation, except where permitted by law.

11. Data Protection

The processing of personal data is described in our Privacy Policy, available through our online store.

12. Governing Law and Dispute Resolution

These terms are governed by Swiss law, without prejudice to any mandatory provisions that may apply.

If a problem arises, you may contact us so that we can attempt to resolve it.

These terms do not limit the jurisdiction of competent courts or any rights granted to consumers under applicable law.

13. Amendments

We may update these terms to reflect changes to our services or legal requirements.

Each purchase is governed by the version in force when the contract is concluded. Subsequent amendments do not change the terms applicable to orders that have already been confirmed.

14. Contact

For questions about these terms or your order, please contact us at:

elevezurich@gmail.com